Cleared Field Support Specialist (TS/SCI) — Remote/Hybrid

Azusa Solutions LLC; Maryland; Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid time off

Health, vision, and dental benefits

Long term/short term disability

Life insurance

401(k) plan with match

Employee referral incentive

Remote or Hybrid telework arrangements

Descripción de la vacante

Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This role requires local presence in the DC, Maryland, or Northern Virginia area and primarily involves on-site hardware and software support for Solaris, Linux, and Oracle systems.

You will travel to customer sites, resolve issues, coordinate with data centers, and ensure SLAs are met, while adhering to government security policies. TS/SCI with Poly is required for this position.

Formación

• In-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software.

Responsabilidades

• Provide on-site service desk coverage.
• Assist customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Travel to customer site to implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.).
• Maintain on-site ticketing queue for hardware and software requests.
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Createbreak/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Conocimientos

Oracle hardware

Sun hardware

Troubleshooting

Descripción del empleo

Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This role requires local presence in the DC, Maryland, or Northern Virginia area and primarily involves on-site hardware and software support for Solaris, Linux, and Oracle systems.

You will travel to customer sites, resolve issues, coordinate with data centers, and ensure SLAs are met, while adhering to government security policies. TS/SCI with Poly is required for this position.