TS/SCI Field Support Engineer: Oracle & Sun Hardware

Azusa Solutions LLC; Maryland; Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid time off

Health, vision, and dental benefits

Long term/short term disability

Life insurance

401(k) plan with match

Employee referral incentive

Remote or Hybrid telework arrangements

Descripción de la vacante

Azusa Solutions LLC is seeking a Field Support Specialist with an active TS/SCI clearance and poly to join our team of consultants in the DC, Maryland, or Northern Virginia area. The role focuses on Solaris and Linux hardware support (Oracle hardware, ZFS storage, Exadata) and on-site service desk coverage.

You will travel to client sites to implement hardware fixes, maintain clear communication with customers, and ensure SLAs are met.

Formación

• Active TS/SCI clearance with poly is required.
• Candidate must be local to the DC, Maryland, or Northern Virginia area.
• Minimum 2 years of in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of Oracle and Sun Microsystems products.

Responsabilidades

• Provide Solaris and Linux OS Oracle hardware support, including ZFS storage and Exadata.
• Provide on-site service desk coverage and assist customers via email, phone, or IM.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware fixes and resolve issues.
• Communicate proactively with customers before and during call progression.
• Meet delivery target dates to comply with contract SLAs.
• Escalate issues to leadership as needed.
• Coordinate with data center staff at remote locations for access.
• Create break/fix and work orders for access to locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on issues.

Conocimientos

Troubleshooting hardware

Firmware patching

Customer service

On-site service

Communication

Travel readiness

Herramientas

ZFS storage

Exadata

Oracle Database Appliances

Legacy Sun hardware

Descripción del empleo

Azusa Solutions LLC is seeking a Field Support Specialist with an active TS/SCI clearance and poly to join our team of consultants in the DC, Maryland, or Northern Virginia area. The role focuses on Solaris and Linux hardware support (Oracle hardware, ZFS storage, Exadata) and on-site service desk coverage.

You will travel to client sites to implement hardware fixes, maintain clear communication with customers, and ensure SLAs are met.