Field Support Specialist with Security Clearance

Azusa Solutions LLC; Maryland; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Health, vision, and dental benefits

Long term/short term disability

Life insurance

401(k) plan with match

Employee referral incentive

Remote or Hybrid telework arrangements

Job summary

Azusa Solutions LLC is seeking a Field Support Specialist with an active TS/SCI clearance and poly to join our team of consultants in the DC, Maryland, or Northern Virginia area. The role focuses on Solaris and Linux hardware support (Oracle hardware, ZFS storage, Exadata) and on-site service desk coverage.

You will travel to client sites to implement hardware fixes, maintain clear communication with customers, and ensure SLAs are met.

Qualifications

• Active TS/SCI clearance with poly is required.
• Candidate must be local to the DC, Maryland, or Northern Virginia area.
• Minimum 2 years of in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of Oracle and Sun Microsystems products.

Responsibilities

• Provide Solaris and Linux OS Oracle hardware support, including ZFS storage and Exadata.
• Provide on-site service desk coverage and assist customers via email, phone, or IM.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware fixes and resolve issues.
• Communicate proactively with customers before and during call progression.
• Meet delivery target dates to comply with contract SLAs.
• Escalate issues to leadership as needed.
• Coordinate with data center staff at remote locations for access.
• Create break/fix and work orders for access to locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on issues.

Skills

Troubleshooting hardware

Firmware patching

Customer service

On-site service

Communication

Travel readiness

Tools

ZFS storage

Exadata

Oracle Database Appliances

Legacy Sun hardware

Job description

• Only applicants with an Active TS/SCI and poly need apply.** Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals. *Candidate must be local to the DC, Maryland, or Northern Virginia area. * Responsibilities:
• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Required Qualifications:
• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. Clearance:
  

• Only applicants with an Active TS/SCI and poly need apply.** Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals. *Candidate must be local to the DC, Maryland, or Northern Virginia area. * Responsibilities:
• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Required Qualifications:
• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. Clearance:
  

Active/current TS/SCI with Poly required Benefit Information Our firm offers a professional and respectful work environment, exciting opportunities for professional growth, and comprehensive benefits, including:

• Generous paid time off
• Health, vision, and dental benefits
• Long term/short term disability
• Life insurance
• 401(k) plan with match available immediately
• Employee referral incentive
• Remote or Hybrid telework arrangements are available for some positions

About Azusa Azusa Solutions (Azusa) helps clients solve their toughest challenges in the area Enterprise Application Development and Maintenance. Azusa is an equal opportunity employer. Find out more about Azusa at www.AzusaSolutions.com.