TS/SCI Oracle & Sun Hardware Specialist On-Site Support

Quevera-LLC; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical coverage (~

Employer-paid disability coverage

Employer-paid life insurance

Education & certifications funding ($5

401(k) match up to 6%

Profit-sharing contribution

Job summary

Quevera-LLC is seeking an Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph to be based in Annapolis Junction, Maryland. You will provide hands-on support for Oracle hardware in Solaris and Linux environments, including ZFS storage, Exadata, and legacy Sun Microsystems hardware.

Responsibilities include on-site service desk coverage, ticket queue maintenance, travel to customer sites for hardware fixes, and ensuring SLAs are met.

Qualifications

• Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software.

Responsibilities

• Provide Oracle hardware support in Solaris and Linux environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues via email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware fixes (drive replacements, latency, power failure, connectivity).
• Maintain communication with customers throughout call progression and meet contract SLAs.
• Escalate customer issues to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify issues with supported hardware or software.
• Active TS/SCI clearance with Polygraph required.
• Experience with firmware and software patching of Oracle and Sun Microsystems systems.

Skills

Oracle hardware

Sun hardware

Solaris

Linux

Troubleshooting

Job description

Quevera-LLC is seeking an Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph to be based in Annapolis Junction, Maryland. You will provide hands-on support for Oracle hardware in Solaris and Linux environments, including ZFS storage, Exadata, and legacy Sun Microsystems hardware.

Responsibilities include on-site service desk coverage, ticket queue maintenance, travel to customer sites for hardware fixes, and ensuring SLAs are met.