Senior Field Support Engineer - Oracle Solaris (TS/SCI)

Cornerstone Defense LLC; Maryland; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

HSA/FSA options

Tuition reimbursement

Travel assistance

Job summary

Cornerstone Defense LLC in Annapolis Junction, MD is seeking a Field Support Specialist to provide hands-on Oracle hardware support with Solaris and Linux. You will troubleshoot hardware, firmware, and software issues and deliver on-site service desk coverage.

The ideal candidate has deep experience with Oracle Sun Systems, maintains a high level of customer service, travels to customer sites, and ensures timely delivery under contract SLAs while complying with government security policies.

Qualifications

• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.

Responsibilities

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.).
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Createbreak/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Skills

Oracle hardware troubleshooting

Solaris OS

Linux OS

On-site service

Tools

Sun Microsystems hardware

Job description

Cornerstone Defense LLC in Annapolis Junction, MD is seeking a Field Support Specialist to provide hands-on Oracle hardware support with Solaris and Linux. You will troubleshoot hardware, firmware, and software issues and deliver on-site service desk coverage.

The ideal candidate has deep experience with Oracle Sun Systems, maintains a high level of customer service, travels to customer sites, and ensures timely delivery under contract SLAs while complying with government security policies.