Field Support Engineer - Oracle Hardware & Solaris/Linux

Bespoke Technologies, Inc.; Annapolis (MD); Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

Bespoke Technologies, Inc. is seeking a Field Support Specialist to provide hands-on Oracle hardware support on Solaris and Linux platforms, including ZFS storage and Exadata.

The role requires travel to customer sites, maintains on-site ticketing, and collaborates with customers to resolve hardware and software issues while meeting SLAs and security policies. Active Poly clearance is mandatory; excellent communication and customer-service skills are essential to ensure successful service

Qualificações

• Active Poly clearance required.
• 2+ years of hands-on Oracle/Sun hardware troubleshooting experience.

Responsabilidades

• Provide Solaris and Linux Oracle hardware support including ZFS, Exadata, and Oracle Database Appliances.
• Assist customers with hardware and software issues via email, phone, or IM.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware fixes.
• Maintain ongoing communication with customers before and during call progression.
• Meet delivery target dates to comply with contract SLAs.
• Escalate customer issues to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Conhecimentos

Customer service

On-site support

Ferramentas

Solaris OS

Linux OS

ZFS storage

Exadata

Oracle Database Appliances

Sun Microsystems hardware

Descrição da oferta de emprego

Bespoke Technologies, Inc. is seeking a Field Support Specialist to provide hands-on Oracle hardware support on Solaris and Linux platforms, including ZFS storage and Exadata.

The role requires travel to customer sites, maintains on-site ticketing, and collaborates with customers to resolve hardware and software issues while meeting SLAs and security policies. Active Poly clearance is mandatory; excellent communication and customer-service skills are essential to ensure successful service