Field Support Specialist — Onsite Member Care (OH)

Sidecar Health; United States; Remote; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Equity package

Medical, Dental, Vision

401k

Paid vacation and holidays

Zusammenfassung

Sidecar Health is seeking a Field Support Representative to visit client sites in Ohio and provide in-person member support, helping members access their healthcare benefits and navigate plans. This role requires traveling to client groups, often daily, and collaborating with Account Management, Claims, and Providers to resolve issues and ensure the best member experience.

You will handle calls, emails, and chats, educate members on best practices, and build strong relationships with HR

Qualifikationen

• Reliable personal transportation and ability to travel up to 30% across the greater Columbus, OH area to visit groups and members on-site (travel expenses fully reimbursed).
• Experience delivering high-quality customer service and resolving member questions.
• Strong communication and relationship-building skills to educate members on Sidecar Health best practices.
• Ability to work independently, be proactive, and collaborate with Account Management, Claims, and Provider teams.

Aufgaben

• Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans.
• Act as in-person support for client groups and members after enrollment and during periods of escalated need.
• Assist Account Management in establishing relationships with HR and key contacts at client groups.
• Handle calls, web chats, and emails to provide timely assistance and a memorable member experience.
• Build rapport with existing members to understand needs and improve satisfaction.

Kenntnisse

Travel readiness

Customer service

Communication

Problem solving

Bilingual (preferred)

Jobbeschreibung

Sidecar Health is seeking a Field Support Representative to visit client sites in Ohio and provide in-person member support, helping members access their healthcare benefits and navigate plans. This role requires traveling to client groups, often daily, and collaborating with Account Management, Claims, and Providers to resolve issues and ensure the best member experience.

You will handle calls, emails, and chats, educate members on best practices, and build strong relationships with HR