Travel-Ready Field Support Specialist

Sidecar Health, Inc.; United States; Remote; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid vacation

Equity

Travel reimbursement

Job summary

Sidecar Health is seeking a Field Support Representative to assist members across Ohio. The role requires visiting client sites, offering in-person support after enrollment, and collaborating with HR and account teams to ensure a smooth healthcare journey.

Applicants should have strong communication, problem-solving, and customer service skills, with willingness to travel up to 30% and a bias for empathy and education. Bilingual能力 is a plus.

Qualifications

• Reliable and timely communication, able to work independently.
• Willingness to travel across Ohio up to 30%.
• Problem-solving mindset to turn challenges into solutions.
• Ability to educate members on best practices and create a positive experience.
• Fluent English; bilingual skills are a plus.

Responsibilities

• Visit client sites across Ohio to support members.
• Provide in-person support for groups after enrollment.
• Assist Account Management with relationships with HR.
• Answer calls, respond to web chats, and emails.
• Deliver excellent customer service in a timely manner.
• Build rapport with existing members to understand needs.

Skills

Reliability

Communication

Problem-solving

Customer service

Travel readiness

Bilingual

Empathy

Job description

Sidecar Health is seeking a Field Support Representative to assist members across Ohio. The role requires visiting client sites, offering in-person support after enrollment, and collaborating with HR and account teams to ensure a smooth healthcare journey.

Applicants should have strong communication, problem-solving, and customer service skills, with willingness to travel up to 30% and a bias for empathy and education. Bilingual能力 is a plus.