Field Support Specialist III

ABI Document Support Services, Inc.; Lancaster (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

ABI Document Support Services, Inc. is seeking a Field Support Specialist to bridge field operations with our databases. You will log orders, track field updates, and ensure accurate digital records across proprietary systems, while coordinating with field reps and internal teams.

You will maintain daily tracking in Excel, manage routing for orders, and escalate discrepancies promptly to keep schedules intact. A high attention to detail and collaborative mindset are essential.

Qualifications

• Experience with data entry and maintaining logs in multiple databases.
• Proficient in Microsoft Excel with accurate data handling.
• Ability to research, troubleshoot, and communicate with field reps.

Responsibilities

• Log statuses into ABI systems daily for field orders.
• Maintain Excel spreadsheets to track orders.
• Route and status deliveries and work orders.
• Raise issues to Team Lead and assist with client research.

Skills

Data entry

Excel

Database navigation

Communication

Team leadership

Education

High School Diploma

GED equivalent

College degree a plus

Tools

WinCopy

ABI Pro

Odyssey

SolCom

Microsoft Excel

Job description

Are you an ultra-organized data enthusiast who thrives in a fast-paced environment? We are looking for a Field Support Specialist to serve as the critical backbone of our field operations team. In this role, you will act as the data bridge between our field representatives and our internal database systems—ensuring every order, update, and communication is perfectly tracked, routed, and executed.If you love keeping details sorted, mastering multiple specialized software platforms, and helping a team cross the finish line every day, we want to hear from you! Schedule & EnvironmentHours: Monday – Friday, 7:00 AM – 3:30 PMConsistency: Enjoy a steady, daytime schedule with your weekends completely free. What You’ll Achieve (The Impact)Data Command Center: Master and navigate proprietary databases like WinCopy, ABI Pro, Odyssey, and SolCom to translate real-world field updates into accurate digital logs.Mission Control for Field Reps: Track, log, and status daily field representative routes, ensuring 100% order accountability across the company.Cross-Department Synergy: Serve as the ultimate point of contact, seamlessly collaborating via phone and email with field personnel and internal departments to keep work orders moving.Team Leadership (Level III): Step up to guide and train new team members, conduct critical client research, and assist team leads with high-priority tasks to keep the engine running smoothly. Daily Responsibilities (What You'll Do)Core Workflow & Data EntryLog statuses efficiently into the ABI computer system for all viewable and non-viewable field orders.Maintain individual Excel spreadsheets daily to guarantee every single order is accounted for.Process cancels and case settlements coming back from field routes.Track field numbers manually by task and input them accurately into daily tracking sheets.Logistics & CommunicationRoute and status incoming deliveries and new work orders on a daily basis.Redistribute work orders, physical records, and X-ray films to the appropriate departments.Flag and escalate errors or potential missing work orders immediately to the Team Lead or Supervisor.Handle essential clerical duties including mailing, emailing, faxing, scanning, binding records, and uploading files from CDs.Advanced Level III OperationsConduct specialized research to provide accurate, up-to-date information for clients.Reschedule conflicting or missed appointments instantly to protect project timelines.Engage and motivate the team, ensuring everyone stays on task and stepping in to assist where needed.️ What You Bring to the TableEducation: High School Graduate or GED equivalent required (College education is a plus!).Experience: Prior experience in data entry, medical, legal, or insurance claims office environments is highly valued but not strictly required.Tech Savvy: Comfort learning complex database systems and navigating Microsoft Excel.Speed & Accuracy: A proven track record of maintaining a high turnaround time while keeping data error-free.Discretion: Absolute commitment to maintaining confidentiality regarding field payroll and sensitive records.ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.Equal Opportunity Employer - Minorities/Females/Disabled/Veterans