Customer Service Specialist I

ABI Document Support Services, Inc.; Loma Linda (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

ABI Document Support Services, based in Loma Linda, CA, is seeking a Customer Service Specialist to join a fast-paced team. You will respond to customer inquiries, manage order progression, and leverage your background in health-care or legal services to support clients.

This full-time position emphasizes building relationships, proactive issue resolution, and clear updates throughout the order lifecycle. A strong attention to detail, multitasking, and HIPAA familiarity help you excel in a busy,

Qualifications

• High School Diploma or equivalent required.
• Experience in a legal services environment, insurance claims, or customer service/sales preferred.
• Familiarity with med-legal terminology and HIPAA requirements.

Responsibilities

• Respond to internal and external customer inquiries.
• Proactively contact clients to resolve outstanding issues.
• Monitor and guide client orders through operational processes.
• Provide ongoing and timely communication updates to customers.

Skills

Call Center

Data Entry

Administrative Tasks

Client Relations

Multitasking

Education

High School Diploma or equivalent

Job description

Eyes bloodshot from browsing the same job ads? We’ll make it easy for you.We’re looking for: Customer Service SpecialistFull time, Monday-Thursday, 8am-5pm PT and Friday, 7:30am-4:30pm PTWhere? Loma Linda, CAWhat you’ll be: a customer service ringleader, an administrative connoisseur, taking full advantage of your past medical or legal expertise (if you have them).What’s in it for you? Close-knit, family-like team, extensive hands-on training, competitive benefits, a solid career path that screams growth.When are we looking to hire? Yesterday.What are you waiting for?The Customer Service Specialist's role is to respond to internal and external customer inquiries and to proactively contact clients to resolve outstanding issues. The primary objective of the Customer Service Specialist is to establish and build long-term rapport with ordering clients and to monitor and guide their orders through the various operational processes through successful completion while providing ongoing and timely communication updates for both internal and external customers.Call CenterCase ManagerCustomer Service RepresentativeClient RelationsData EntryHealth CareLegalInsuranceIntake RepresentativeClericalAdministrativeRecord RetrievalEducation and/or ExperienceHigh School Diploma or equivalent required. Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. Familiarity with med-legal terminology and HIPAA requirements.QUALIFICATIONSMust have good understanding of the organization’s goals and objectives.Must be highly self-motivated and self-directed.Must have ability to absorb new ideas and concepts quickly.Must have good analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Multi-taking is essential as well as being able to adapt to change of work duties.Must be a qualified typist with a minimum of 45 W.P.M.Must be able to stay focused and concentrate under normal or heavy distractions.Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.Equal Opportunity Employer - Minorities/Females/Disabled/Veterans