Field Service Engineer – Pharmacy Automation

Becton Dickinson NA; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BD Parata is seeking a Field Service Technician for the Dallas–Fort Worth, TX area. The role involves in-depth technical support of pharmacy automation products, regional travel to pharmacies, and on-site service with occasional overtime.

Responsibilities include customer service, product operation instruction, collaboration with service teams, and detailed documentation in Salesforce Field Service Lightning.

Qualifications

• High School diploma is required.
• 3–5 years of experience in a field service role.
• Willingness to travel regionally, including overnight stays.

Responsibilities

• Deliver exceptional customer service and resolve issues at client sites.
• Instruct customers on BD Parata pharmacy automation products and maintenance.
• Collaborate with regional and national teams to resolve complex technical issues.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Be flexible with travel and occasional overtime to support customer needs.

Skills

Customer service

Field service

Problem solving

Windows OS knowledge

Hardware tooling

Education

High School diploma

Tools

Salesforce Field Service Lightning

XML files

Job description

BD Parata is seeking a Field Service Technician for the Dallas–Fort Worth, TX area. The role involves in-depth technical support of pharmacy automation products, regional travel to pharmacies, and on-site service with occasional overtime.

Responsibilities include customer service, product operation instruction, collaboration with service teams, and detailed documentation in Salesforce Field Service Lightning.