Field Support Engineer: Pharmacy Automation Travel Required

BD; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Job summary

BD Parata is seeking a Field Support Engineer in the Milwaukee, WI area to deliver in-depth technical and customer support for pharmacy automation products. Travel regionally to service Pharmacies in various environments. Some overnight stays and weekend coverage may be required.

The role emphasizes on-site service, collaboration with regional teams, and documenting issues in Salesforce Field Service Lightning. Strong hardware/software troubleshooting and networking skills are valued.

Qualifications

• High School diploma is required.
• Ability to provide in-depth technical and customer support.
• Willingness to travel regionally and work occasional overtime as needed.

Responsibilities

• Deliver exceptional customer service and resolve issues at client sites.
• Instruct customers on BD Parata pharmacy automation products and maintenance.
• Collaborate with regional/national service teams to resolve complex issues.

Skills

Customer service

Troubleshooting

Technical support

Communication

Education

High School diploma

Tools

Salesforce Field Service Lightning

Windows OS

Networking basics

XML editing

Job description

BD Parata is seeking a Field Support Engineer in the Milwaukee, WI area to deliver in-depth technical and customer support for pharmacy automation products. Travel regionally to service Pharmacies in various environments. Some overnight stays and weekend coverage may be required.

The role emphasizes on-site service, collaboration with regional teams, and documenting issues in Salesforce Field Service Lightning. Strong hardware/software troubleshooting and networking skills are valued.