Field Support Engineer – Onsite AI & Edge Infra

Tsecond.ai; California; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Tsecond.ai is seeking a Field Support Engineer to deploy and integrate server, storage, edge compute, and AI solutions at customer sites across the United States. You will work with customer engineering and IT teams to resolve issues, lead on-site installations, and validate systems in real-world environments.

The role emphasizes strong Linux and server expertise, hands-on troubleshooting, and the ability to communicate complex technical solutions to both technical and non-technical

Formación

• 3+ years in field engineering or related technical role
• Strong hands-on experience with Linux systems and server infrastructure
• Working knowledge of NAS, SAN, object storage, or distributed storage technologies
• Experience with Docker, Kubernetes, virtualization, or cloud infrastructure
• Ability to troubleshoot complex hardware/software integration issues independently
• Strong customer-facing communication, presentation, and documentation skills
• Willingness to travel extensively across the United States
• U.S. Citizenship is required for this position

Responsabilidades

• Deploy and integrate Tsecond server, storage, edge compute, and AI solutions at customer locations
• Work directly with customer engineering, IT, and infrastructure teams to understand requirements and resolve issues
• Lead customer-site installations, configurations, demonstrations, proofs of concept, and acceptance testing
• Troubleshoot hardware, software, networking, storage, GPU, OS, and application integration issues
• Configure and validate Linux/Windows systems, storage platforms, networking, containers, virtualization, and AI/ML workloads
• Develop and execute deployment, validation, and test plans, and maintain supporting documentation
• Translate customer requirements into actionable input for internal engineering teams
• Support customer evaluations, technical workshops, roadshows, and RFP/RFI responses
• Represent Tsecond professionally on-site as a trusted technical point of contact
• Travel extensively within the US based on customer and project requirements

Conocimientos

Field engineering

Customer-facing

Linux administration

Troubleshooting

Documentation

Educación

Bachelor's degree in a technical field

Herramientas

Docker

Kubernetes

Ceph

OpenStack

NVIDIA CUDA

Descripción del empleo

Tsecond.ai is seeking a Field Support Engineer to deploy and integrate server, storage, edge compute, and AI solutions at customer sites across the United States. You will work with customer engineering and IT teams to resolve issues, lead on-site installations, and validate systems in real-world environments.

The role emphasizes strong Linux and server expertise, hands-on troubleshooting, and the ability to communicate complex technical solutions to both technical and non-technical