Field Support Engineer

Tsecond.ai; California; On-site; USD 90,000 - 120,000; Full time

Job summary

Tsecond.ai is seeking a Field Support Engineer to deploy and integrate server, storage, edge compute, and AI solutions at customer sites across the United States. You will work with customer engineering and IT teams to resolve issues, lead on-site installations, and validate systems in real-world environments.

The role emphasizes strong Linux and server expertise, hands-on troubleshooting, and the ability to communicate complex technical solutions to both technical and non-technical

Qualifications

• 3+ years in field engineering or related technical role
• Strong hands-on experience with Linux systems and server infrastructure
• Working knowledge of NAS, SAN, object storage, or distributed storage technologies
• Experience with Docker, Kubernetes, virtualization, or cloud infrastructure
• Ability to troubleshoot complex hardware/software integration issues independently
• Strong customer-facing communication, presentation, and documentation skills
• Willingness to travel extensively across the United States
• U.S. Citizenship is required for this position

Responsibilities

• Deploy and integrate Tsecond server, storage, edge compute, and AI solutions at customer locations
• Work directly with customer engineering, IT, and infrastructure teams to understand requirements and resolve issues
• Lead customer-site installations, configurations, demonstrations, proofs of concept, and acceptance testing
• Troubleshoot hardware, software, networking, storage, GPU, OS, and application integration issues
• Configure and validate Linux/Windows systems, storage platforms, networking, containers, virtualization, and AI/ML workloads
• Develop and execute deployment, validation, and test plans, and maintain supporting documentation
• Translate customer requirements into actionable input for internal engineering teams
• Support customer evaluations, technical workshops, roadshows, and RFP/RFI responses
• Represent Tsecond professionally on-site as a trusted technical point of contact
• Travel extensively within the US based on customer and project requirements

Skills

Field engineering

Customer-facing

Linux administration

Troubleshooting

Documentation

Education

Bachelor's degree in a technical field

Tools

Docker

Kubernetes

Ceph

OpenStack

NVIDIA CUDA

Job description

Tsecond is a global deep-tech company headquartered in Silicon Valley, building next-generation data and edge AI infrastructure across enterprise, defense, and industrial sectors. Our platforms bridge the physical and digital worlds, enabling faster, smarter, and more secure decisions through powerful AI and data integration technologies. Tsecond India is the engineering powerhouse behind our innovations.

Role Overview

We are seeking a technically strong and highly customer-oriented Field Support Engineer (FSE) to work directly with customers across the United States. The FSE will be responsible for taking Tsecond solutions from the lab to real-world customer environments installing, integrating, configuring, troubleshooting, demonstrating, and validating systems at customer sites. This is a hands-on role requiring strong technical capabilities combined with excellent customer-facing and communication skills. The ideal candidate should be comfortable working directly with customer engineering teams, understanding requirements, troubleshooting complex issues, and communicating technical solutions clearly to both technical and non-technical stakeholders.

Key Responsibilities

• Deploy and integrate Tsecond server, storage, edge compute, and AI solutions at customer locations
• Work directly with customer engineering, IT, and infrastructure teams to understand requirements and resolve issues
• Lead customer-site installations, configurations, demonstrations, proofs of concept, and acceptance testing
• Troubleshoot hardware, software, networking, storage, GPU, OS, and application integration issues
• Configure and validate Linux/Windows systems, storage platforms, networking, containers, virtualization, and AI/ML workloads
• Develop and execute deployment, validation, and test plans, and maintain supporting documentation
• Translate customer requirements into actionable input for internal engineering teams
• Support customer evaluations, technical workshops, roadshows, and RFP/RFI responses
• Represent Tsecond professionally on-site as a trusted technical point of contact
• Travel extensively within the US based on customer and project requirements

Required Qualifications

• 3+ years in field engineering, systems engineering, solutions engineering, or a related technical role
• Strong hands-on experience with Linux systems and server infrastructure
• Good understanding of servers, storage, networking, and datacenter/edge infrastructure
• Working knowledge of NAS, SAN, object storage, or distributed storage technologies
• Experience with Docker, Kubernetes, virtualization, or cloud infrastructure
• Ability to troubleshoot complex hardware/software integration issues independently
• Strong customer-facing communication, presentation, and documentation skills
• Ability to work independently in customer environments with limited supervision
• Willingness to travel extensively across the United States
• U.S. Citizenship is required for this position

Preferred Qualifications

• Experience supporting US government, defense, federal, DoD, or enterprise customers
• Knowledge of NIST, FIPS, FedRAMP, or related security/compliance frameworks
• Experience with NVIDIA GPUs, CUDA, AI/ML platforms, or edge AI systems
• Experience with Ceph, Kubernetes, OpenStack, or other distributed infrastructure platforms
• Experience with cloud platforms such as AWS, Azure, or GCP
• Experience working in a startup or fast-paced technology environment

Why Join Tsecond?

• Be part of a fast-growing global organization at the forefront of storage and defense solutions.
• Opportunity to work with cutting-edge technologies in AI, big data, and mission-critical infrastructure.
• Exposure to global clients and Government organizations.
• Strong culture of innovation, collaboration, and growth across the Tsecond Group (India, US, and global).