Digital & Technology - Field Support Analyst

Spectraforce Technologies; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Spectraforce Technologies is seeking a Field Support Analyst for an onsite role at 200 Park Ave, NYC. The position involves general desktop support, hardware/software assistance, and front-facing customer service for end users from 8am to 5pm EST.

Ideal candidates have 5+ years of IT desktop support experience, a preferred Bachelor's degree, and experience with MS Intune, AD, and remote management. Extension or conversion to FTE potential considered.

Qualifications

• Typically 5+ years of IT desktop support experience.
• Bachelor's degree preferred; if no degree, 5 extra years of experience may compensate.

Responsibilities

• Provide general desktop support and hardware/software assistance.
• Respond to tickets and maintain office technology.
• Front-facing customer service for end users.
• Support MS Intune, Active Directory and remote management.

Skills

Technical skills

Customer service

Education

Bachelor's degree preferred

Tools

MS Intune

Ticketing Systems

MS Office Suite

Job description

Job Title: Field Support Analyst

Duration: 4 months - possible extension/ Potential to Convert to FTE

Location: 200 Park Ave. NYC, New York (onsite)

Hours: Monday-Friday: 8am -5pm (EST)

Interview Process:

• 1st round technical interview - phone
• 2nd round culture interview with HM - teams
• 3rd round with office leadership - onsite

Job Description:

Resource's typical working day:

• General desk top support
• Hardware/software support
• Desktop support helping a wide range of end users
• Responding to tickets
• Maintaining office technology
• Front facing customer service
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management

Must Have Skills:

Good technical skills, Good customer service

Nice to have skills:

• Banking or law firm support work,
• Experience with Apple iOS
• Adobe Acrobat

Years of Experience: 5+ years

Education:

Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills:

MS Intune, Ticketing Systems, MS Office Suite