Digital & Technology - Field Support Analyst
Spectraforce Technologies
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Job summary
Spectraforce Technologies is seeking a Field Support Analyst in Houston, TX for a 4-month engagement with potential to convert to a full-time role. Responsibilities include general desktop support, hardware/software troubleshooting, and front-facing customer service across a range of end users.
The role requires 5+ years of experience and a bachelor’s degree preferred; alternative requires 5 additional years of experience.
Qualifications
- 5+ years of desktop support experience.
- Bachelor’s degree preferred; if no degree, 5 years extra experience required.
Responsibilities
- General desktop support
- Hardware/software support
- Desktop support helping a wide range of end users
- Responding to tickets
- Maintaining office technology
- Front facing customer service
- Level 1 & Level 2 software support enterprise level
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
Skills
Education
Tools
Job description
Job Title: Field Support Analyst
Duration: 4 months - possible extension/ Potential to Convert to FTE
Location: Houston, TX
Hours: Monday-Friday: 8am -5pm (EST)
1st round technical interview - phone
2nd round culture interview with HM - teams
3rd round with office leadership - onsite
- General desktop support
- Hardware/software support
- Desktop support helping a wide range of end users
- Responding to tickets
- Maintaining office technology
- Front facing customer service
- Level 1 & Level 2 software support enterprise level
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
- Good technical skills, Good customer service
- Banking or law firm support work
- Experience with Apple iOS
- Adobe Acrobat
- Years of Experience: 5+ years
- Education: Bachelor’s degree preferred; if no degree, 5 years extra experience required
- MS Intune
- Ticketing Systems
- MS Office Suite
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