Field Superintendent, Elevator & Escalator Maintenance

Schindler Group; Philadelphia (Philadelphia County); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

401k match

Medical plan

Dental plan

Vision plan

Paid vacation

Sick leave

Floating holidays

Tuition reimbursement

Parental leave

Leadership development

Job summary

Schindler Group is seeking a Field Superintendent of Existing Installations (EI) in Philadelphia, PA to oversee servicing, maintenance and repair of assigned elevator units, ensuring safety, quality and cost efficiency. You will lead field technicians, coordinate routes, parts orders and payroll, and collaborate with area managers to meet service metrics.

The role emphasizes people development, logistics planning, and cross-functional cooperation with sales, project managers, and technicians to

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field.
• Strong problem-solving, communication and interpersonal skills;
• Ability to manage sensitive employee relations issues;
• Proven leadership skills;
• Proficiency in MS Office suite;
• Strong organizational skills;
• Adaptability in a fast-paced environment;
• Flexibility to be on call as needed.

Responsibilities

• Oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management.
• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements.
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability.
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics.
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery.
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

Skills

Leadership

Communication

Problem-solving

MS Office

Adaptability

On-call availability

Education

Bachelor's degree

Job description

Schindler Group is seeking a Field Superintendent of Existing Installations (EI) in Philadelphia, PA to oversee servicing, maintenance and repair of assigned elevator units, ensuring safety, quality and cost efficiency. You will lead field technicians, coordinate routes, parts orders and payroll, and collaborate with area managers to meet service metrics.

The role emphasizes people development, logistics planning, and cross-functional cooperation with sales, project managers, and technicians to