Field Superintendent – Elevator Service & Safety Lead

Schindler Elevator Corporation; Boston (MA); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Paid vacation

Sick days

Floating holidays

Tuition reimbursement

Parental leave

Leadership development opportunities

Job summary

Schindler Elevator Corporation in Boston, MA is seeking an experienced Field Superintendent of Existing Installations (EI) to oversee servicing, maintenance and repairs of assigned elevator units. You will lead a team of field technicians, manage routes, parts, and payroll, and collaborate with sales and project managers to meet safety, quality, and financial targets.

The role emphasizes safety audits, employee development, and preventive maintenance strategies while offering learning

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent in relevant field.
• Strong problem-solving, communication and interpersonal skills.
• Ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in MS Office suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements.
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability.
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics.
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery.
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

Skills

Leadership

Problem solving

Communication

MS Office

Organizational skills

Adaptability

On-call flexibility

Education

Bachelor’s degree or equivalent in relevant field

Tools

Power BI

MS Office

Job description

Schindler Elevator Corporation in Boston, MA is seeking an experienced Field Superintendent of Existing Installations (EI) to oversee servicing, maintenance and repairs of assigned elevator units. You will lead a team of field technicians, manage routes, parts, and payroll, and collaborate with sales and project managers to meet safety, quality, and financial targets.

The role emphasizes safety audits, employee development, and preventive maintenance strategies while offering learning