Field Success Supervisor - Hybrid Leadership

2020 Companies, Inc.; Southlake (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K Program

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

2020 Companies is seeking an Operations Supervisor to lead the Field Success team and manage day-to-day staff activities in Southlake, TX. You will oversee hiring, audits, and process improvements while ensuring timely completion of tasks in a fast-paced environment.

Responsibilities include mentoring staff, maintaining data integrity, and coordinating with the Field Success Manager and Ops Director to implement policies and drive customer satisfaction.

Qualifications

• Expert level Excel user; XML Connector experience a plus.
• 2+ years experience using a CRM (Salesforce preferred).
• 2+ years experience managing direct reports.

Responsibilities

• Supervise, mentor, and coach a team of 6–8 staff on Field Success tasks and daily activities.
• Process new hires via data file uploads timely and accurately.
• Complete audit reports accurately as needed and inform the Field Success Manager of area activities.
• Maintain data and system integrity and ensure goals are completed on schedule.
• Administer performance reviews and foster a team-oriented culture.

Skills

Excel

CRM experience (Salesforce preferred)

People management

Communication

Organization

Tools

Salesforce

Job description

2020 Companies is seeking an Operations Supervisor to lead the Field Success team and manage day-to-day staff activities in Southlake, TX. You will oversee hiring, audits, and process improvements while ensuring timely completion of tasks in a fast-paced environment.

Responsibilities include mentoring staff, maintaining data integrity, and coordinating with the Field Success Manager and Ops Director to implement policies and drive customer satisfaction.