Field Operations Supervisor - Growth & Service Excellence

Aptive Environmental, LLC; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive annual salary

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Gas card provided

Group Health, Dental, and Vision plans

Pet insurance

Life insurance

EAP benefits

401K with employer match up to 4%

Paid holidays and paid time off

Opportunity for advancement

Positive company culture

Job summary

Aptive Environmental, LLC in the Houston, TX area seeks an Operations Supervisor to lead a local field operations team, ensuring high-quality service and memorable customer experiences. This full-time role focuses on staffing, payroll, and performance optimization for service professionals.

You will drive improvements, meet KPIs, and foster growth while maintaining compliance with licensing and safety standards. A competitive package includes health benefits, 401(k), and bonus opportunities.

Qualifications

• Excellent verbal, written, and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and manage a team.
• Interpersonal and collaboration skills.
• US driver’s license valid for a minimum of 3 years.
• Clean driving record (no more than one moving violation in the past year and no more than 2 in the past 4 years).
• Ability to obtain and maintain licenses/certificates as required by law.

Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seeks opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing

Skills

Leadership

Team management

Analytical skills

Communication

Problem-solving

Tools

Google Drive

Job description

Aptive Environmental, LLC in the Houston, TX area seeks an Operations Supervisor to lead a local field operations team, ensuring high-quality service and memorable customer experiences. This full-time role focuses on staffing, payroll, and performance optimization for service professionals.

You will drive improvements, meet KPIs, and foster growth while maintaining compliance with licensing and safety standards. A competitive package includes health benefits, 401(k), and bonus opportunities.