Field Success Supervisor

2020companies; Southlake (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Program

Paid Time Off

Paid Holidays

Weekly pay

Employee Assistance Program

Job summary

2020 Companies is seeking a full-time Field Success Operations Supervisor in Southlake, TX to lead a 6-8 person team and ensure accurate processing of new hires, with daily coaching and process improvements.

Join a professional, fast-paced environment with training in-office and a hybrid schedule after onboarding; enjoy competitive weekly pay, health/dental/vision, 401K, PTO and holidays while growing your leadership skills.

Qualifications

• Excel expert; XML Connector experience a plus.
• CRM experience, Salesforce preferred.
• 2+ years managing direct reports.
• Strong communication and organization skills.

Responsibilities

• Process new hires via data file uploads timely and accurately.
• Complete audit reports as needed.
• Supervise, mentor, and coach the team on day-to-day tasks.
• Inform Field Success Manager and Ops Director of area activities.
• Assist with setup and maintenance of new hires.
• Develop and implement policies, practices and procedures.
• Facilitate strong customer service relationships with internal and external customers.
• Demonstrate leadership and a positive attitude at all times.
• Stay current on new programs, processes, procedures.
• Ensure Field Success goals and tasks are completed on schedule.
• Maintain data and system integrity at all times.
• Proactively resolve issues using experience and judgment.
• Perform all other tasks as assigned.
• Support and motivate department personnel.

Skills

Strong communication

Team leadership

Mentoring coaching

Tools

Salesforce

Excel

XML Connector

Job description

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is now hiring a full-time Operations Supervisor!

The Field Success Operations Supervisor will work with the Field Success Manager and team members to process new hires timely and accurately plus complete other related tasks. This role will also have management functions to oversee day-to-day activities of staff. To be successful in this position the Supervisor should be effective and efficient in all the following skills, qualifications, and knowledge.

What's in it for you?

• During training, work in office 4-5 days per week
• After training, work approximately 60% in office and 40% remote
• Receive competitive salary paid weekly
• Health/Dental/Vision Insurance
• 401K Program
• Paid Time Off
• Paid Holidays
• Professional and fun environment
• Paid Sick Leave available in accordance with state/local ordinances
• Employee Assistance Program
• Leadership Development Program

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

• Process new hires via data file uploads timely and accurately
• Complete audit reports accurately as needed
• Supervise, mentor, and coach the team on day to day activities, Field Success related tasks, prioritization and work planning
• Properly inform Field Success Manager, Ops Director of area activities and relevant information
• Assist with setup and maintenance of new hires
• Assist the Field Success Manager with the development and implementation of policies, practices and procedures
• Facilitate strong customer service relationships with both internal and external customers
• Consistently display leadership while maintaining a positive attitude and being a good example at all times
• Stay current on new programs, processes, procedures
• Ensure Field Success goals and tasks are completed on schedule
• Ensure data and system integrity are maintained at all times
• Proactively anticipate and resolve issues utilizing expertise, experience, judgment, creativity and foresight
• Perform all other tasks as assigned
• Proactively support and motivate department personnel

Management functions

• Ability to manage & oversee day to day functions of a staff of 6-8 employees
• Willingness to jump in and assist team members during workload peaks
• Administer performance reviews
• Build & foster a team oriented culture
• Identify efficiencies and implement processes to execute efficiencies

Qualifications

• Expert level Excel user (XML Connector experience a plus)
• 2 yr experience using a CRM (Salesforce preferred)
• 2 years experience managing direct reports
• Strong communication skills (verbal and oral)
• Outstanding organization skills

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.