Field Service Operations Lead

Jobvite, Inc.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

null

Job summary

Jobvite, Inc. in Fort Worth, TX seeks a Branch Service Supervisor to oversee service technicians, create daily and on-call schedules, and respond to customer issues. The role requires handling multiple calls, guiding field teams, and providing technical support for parts and customers.

The position is on-site with regular travel, and includes on-call duties and weekly meetings to ensure customer satisfaction and branch operations run smoothly.

Qualifications

• Ability to manage multiple tasks and calls simultaneously.
• Proven customer service and communication skills.
• Experience coordinating schedules and field workers.

Responsibilities

• Prioritize new unscheduled service calls for branch technicians.
• Supervise branch service technicians and set up daily/on-call schedules.
• Respond to customers and factories regarding service issues.
• Provide technical support to branch parts dept, walk-ins, and calls.
• Lead weekly tech meetings and cover branch operations in manager's absence.
• Be available for on-call tech support during nights, weekends.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School diploma or equivalent

Job description

Jobvite, Inc. in Fort Worth, TX seeks a Branch Service Supervisor to oversee service technicians, create daily and on-call schedules, and respond to customer issues. The role requires handling multiple calls, guiding field teams, and providing technical support for parts and customers.

The position is on-site with regular travel, and includes on-call duties and weekly meetings to ensure customer satisfaction and branch operations run smoothly.