Field Solutions Engineer & Trainer

Pentair; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee stock purchase program

Disability benefits

Life insurance

Job summary

Pentair is seeking a Field Product Advisor to join our Kansas City, KS team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership.

It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices.

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel up to 50% depending on region and event activity.
• Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades; bachelor's degree.

Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Skills

Technical support

Product training

Field service

Communication

Travel readiness

Education

Bachelor's degree (preferred)

Job description

Pentair is seeking a Field Product Advisor to join our Kansas City, KS team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership.

It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices.