Field Solutions & Account Growth Specialist-Dallas (Hybrid)

Pregis; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical plan (BCBS)

Dental & Vision

HSA & FSA

Life Insurance

Annual bonus 20-25%

Disability insurance

EAP

Tuition assistance

401(k) match

PTO & holidays

Hybrid work model

Company vehicle

Job summary

Pregis is seeking a Client Success Specialist in the Dallas, TX area to strengthen relationships with key end users, drive retention, and coordinate project implementations across our Enterprise Accounts team. You will travel to customer facilities, support launches, and help optimize fulfillment center operations.

The role emphasizes customer satisfaction, cross-functional teamwork, and leveraging strong communication and project-management skills to identify opportunities and deliver value to

Qualifications

• University degree or college diploma preferred with focus on business, packaging, or technical major.
• Lean Six Sigma or PMP certification a plus.
• Desirable experience includes project management, packaging, industrial engineering, fulfillment center operations, and supply chain.
• Sales, account management, engineering, and/or customer service experience is a plus.

Responsibilities

• Exemplify Pregis core values: Integrity, Innovation, Collaboration, and Customer-Focus.
• Travel frequently to customer facilities in the designated region.
• Manage a four-week schedule with planning, reporting, and stakeholders alignment.
• Generate business reports and provide follow-up on action items.
• Coordinate and execute implementation plans and schedules.
• Manage new account launch activities, including machine requisitions and installations.
• Develop relationships with local distribution partners and stakeholders at fulfillment/distribution centers.
• Collaborate with Pregis field service to exceed customer expectations.
• Support new product trials by gathering feedback and addressing barriers.
• Conduct packing and equipment operation training for customers.
• Assist in building customer profiles and strategic account plans.
• Monitor competitive activity and customer turnover.
• Identify opportunities to expand sales at existing sites.

Skills

Account management

Project management

Communication skills

Sales collaboration

Customer service orientation

Education

University degree or college diploma

Lean Six Sigma or PMP certification

Job description

Pregis is seeking a Client Success Specialist in the Dallas, TX area to strengthen relationships with key end users, drive retention, and coordinate project implementations across our Enterprise Accounts team. You will travel to customer facilities, support launches, and help optimize fulfillment center operations.

The role emphasizes customer satisfaction, cross-functional teamwork, and leveraging strong communication and project-management skills to identify opportunities and deliver value to