Strategic Key Accounts Specialist - Hybrid/Remote

Quest Resource Management Group; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Life and STD

Remote/Hybrid

Employee Stock Purchase Plan

Paid Holidays/Vacation/Sick time

Job summary

Quest Resource Management Group in Irving, TX seeks a Key Accounts Specialist to strengthen client relationships and deliver exceptional service across the client lifecycle. You will resolve inquiries, process orders, and maintain CRM data to record requests and outcomes while collaborating with multiple departments to improve the overall client experience.

The role supports a remote/hybrid work environment with comprehensive benefits and growth opportunities within a sustainability-focused

Qualifications

• High school diploma required (some college preferred or equivalent work experience).
• Prior work experience in a professional customer service environment is strongly preferred, with applicable industry experience preferred.
• Excellent communication skills paired with superior customer service and relationship-building ability.
• Displays a well-rounded knowledge of clients and the ability to handle calls and requests independently.
• Properly prioritizes tasks and manages time wisely, with a proven ability to stay organized and complete required follow-up.
• Multitasks effectively while maintaining data integrity.
• Positive, cooperative team player who is dependable and reliable, and willing to assist others as needed.
• Effective problem solver with the ability to think on their feet and apply critical thinking; responds well in a dynamic, fast-paced environment.
• A proven self-starter with growth potential, attentive to detail, open to learning new ideas and skills, and able to acquire needed information from various sources.
• Proficient with Microsoft Office (Excel, Word, Outlook, and PowerPoint), including the ability to search and compile data in large spreadsheets, and comfortable with internet research.
• Aptitude to work across multiple systems — including Phase Ware and Master Data Files — and to learn new systems quickly.

Responsibilities

• Manage and strengthen client relationships across the lifecycle.
• Resolve client inquiries and process orders in a timely manner.
• Maintain accurate CRM records and track customer requests and outcomes.
• Provide training on services offered and suggest solutions to improve the client experience.

Skills

Communication skills

Customer service

Relationship-building

Multitasking

Data integrity

Problem solving

Time management

Team player

Education

High School Diploma

Tools

Phase Ware

Master Data Files

Microsoft Office

Job description

Quest Resource Management Group in Irving, TX seeks a Key Accounts Specialist to strengthen client relationships and deliver exceptional service across the client lifecycle. You will resolve inquiries, process orders, and maintain CRM data to record requests and outcomes while collaborating with multiple departments to improve the overall client experience.

The role supports a remote/hybrid work environment with comprehensive benefits and growth opportunities within a sustainability-focused