Field Services & Training Specialist II

Ricoh Americas Corporation; Fishers (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Field Services Support Specialist II CIP to independently service and train on a range of Ricoh business solutions. You will act as a primary resource for technical and training support across multi-solution offerings.

The role emphasizes hands-on configuration, installation, troubleshooting, and customer training, with opportunities to lead and mentor others while maintaining service quality and efficient workload management.

Qualifications

• Requires a valid state driver’s license and auto insurance coverage per Ricoh policy.
• High school diploma; basic computer/electronics knowledge is desired.
• Managed training/ certification requirements per manager; see document link.

Responsibilities

• Configures, installs, troubleshoots, networks, maintains, and trains on Ricoh products/services as assigned.
• Collects, analyzes data to support service improvements across the area.
• Promotes Ricoh support functions and manages customer needs with professionalism.
• Handles administrative tasks, logs, and time/activity tracking.
• Maintains on-site inventory and workload with timely response and quality goals.

Skills

Multi-tasking

Organizational skills

Verbal communication

Self-development

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh Americas Corporation is seeking a Field Services Support Specialist II CIP to independently service and train on a range of Ricoh business solutions. You will act as a primary resource for technical and training support across multi-solution offerings.

The role emphasizes hands-on configuration, installation, troubleshooting, and customer training, with opportunities to lead and mentor others while maintaining service quality and efficient workload management.