Field Services & Training Specialist II

Ricoh Americas Corporation; Columbus (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Field Services Support Specialist II CIP to serve as a technical and training resource across Ricoh’s business-support offerings. The role includes configuring, installing, troubleshooting, networking, and mentoring on products and services, with emphasis on customer outcomes and service quality.

Travel to customer sites is common, and responsibilities cover data analysis, workload management, and administrative duties while promoting Ricoh's value to

Qualifications

• Requires high school diploma and basic computer, electronics, mechanics, and networking knowledge.
• Follows Technology Services Training Role Inventory and Certification Program as defined by management.
• Certification documentation link provided for reference.

Responsibilities

• Performs multi-specialist solution services including configuring, installing, troubleshooting, networking, and training.
• Collects and analyzes data to support service improvements.
• Promotes Ricoh offerings and anticipates customer needs.
• Maintains workload with timely responses and adherence to performance metrics.
• Completes administrative tasks accurately and timely.

Skills

Multi-tasking

Prioritizing

Problem solving

Communication

Professionalism

Education

High school diploma

Tools

Microsoft Office

Mobile technology

Job description

Ricoh Americas Corporation is seeking a Field Services Support Specialist II CIP to serve as a technical and training resource across Ricoh’s business-support offerings. The role includes configuring, installing, troubleshooting, networking, and mentoring on products and services, with emphasis on customer outcomes and service quality.

Travel to customer sites is common, and responsibilities cover data analysis, workload management, and administrative duties while promoting Ricoh's value to