Field Services & Training Specialist

Socket.dev; Fredericksburg (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical options

Retirement savings 401K

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh is seeking a Field Services Support Specialist II CIP to independently service and train on a range of business solutions across multiple offerings. You will be the primary resource for technical support, customer training, and solution delivery in assigned regions.

This role blends hands-on product work with mentoring and opportunities to drive service improvements. The position requires strong diagnostic, networking, and communication skills, a valid driver's license, and willingness to

Qualifications

• Requires valid state driver's license and auto insurance.
• Requires high school diploma; basic computing, electronics, mechanics, basic networking, and printing software knowledge.
• Meets Technology Services Training Role Inventory and Certification requirements.
• Certification requirements document linked in posting.

Responsibilities

• Configure, install, troubleshoot, network, maintain, and train on products and services.
• Collect, measure, analyze complex data for service improvement.
• Promote Ricoh support functions and opportunities to increase utilization of Ricoh equipment.
• Maintain required logs and complete administrative tasks accurately and timely.

Skills

Multi-tasking

Verbal communication

Organizational skills

Problem solving

Self-motivation

Team leadership

Education

High school diploma

Tools

Microsoft Office

Mobile technology

Printer software

Job description

Ricoh is seeking a Field Services Support Specialist II CIP to independently service and train on a range of business solutions across multiple offerings. You will be the primary resource for technical support, customer training, and solution delivery in assigned regions.

This role blends hands-on product work with mentoring and opportunities to drive service improvements. The position requires strong diagnostic, networking, and communication skills, a valid driver's license, and willingness to