Field Services Technician

Peraton; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Peraton is seeking a Senior Field Services Technician to support installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems in operational environments. This remote role requires frequent travel to customer sites to ensure smooth site preparation, cutovers, and acceptance testing.

The ideal candidate operates independently, troubleshoots complex issues under time constraints, and collaborates with customers to minimize downtime while maintaining

Qualifications

• BS/BA with 5 years' experience; MS/MA with 3 years; PhD not required.
• US Citizen able to obtain/maintain a public trust clearance.
• Hands-on experience with Voice Communication Switch (VCS) systems.
• Experience supporting system cutovers, migrations, or technology refreshes.
• Knowledge of telecommunications infrastructure, VoIP, cabling standards, and power validation.
• Strong troubleshooting and root-cause analysis skills.
• Experience using test equipment and diagnostic tools in field environments.
• Familiarity with uptime-critical operational environments.

Responsibilities

• Lead site surveys, site preparation, and system installation.
• Execute VCS cutovers from legacy to next-gen systems.
• Perform decommissioning of legacy voice systems.
• Conduct independent testing and validation for power, cabling, and equipment alignment.
• Provide on-site customer support and end-user training as needed.
• Maintain technical documentation and cutover records.
• Ensure compliance with safety, site security, and standards.
• Coordinate with engineers, program teams, and other field technicians.

Skills

VCS systems

Troubleshooting

Field testing

Documentation

Remote work independence

Customer service

Team collaboration

Site surveys

Education

BS/BA in related field

MS/MA preferred

Tools

VCS equipment

Telecommunications gear

Job description

Required Technical Experience

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of a degree


• US Citizen with the ability to obtain/maintain a public trust clearance


• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms


• Experience supporting system cutovers, migrations, or technology refresh efforts


• Knowledge of:
  
  
  
  • Telecommunications infrastructure
  
  
  • VoIP technologies
  
  
  • Cabling standards and power validation
  
  
  • Networked voice systems
  
  
  
  


• Strong troubleshooting and root-cause diagnostic skills


• Experience using test equipment and diagnostic tools in field environments


• Familiarity with operational environments where uptime and reliability are critical

Professional Skills

• Excellent technical problem-solving ability


• Strong customer service and communication skills


• Ability to work independently in remote field locations


• Strong documentation and reporting discipline


• High attention to detail and adherence to procedures


• Effective time management and ability to meet deployment timelines


• Team-oriented mindset with ability to collaborate across technical disciplines

Work Environment

• Field-based role supporting operational and technical sites


• Extensive travel (up to 95%)


• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

Position Overview

We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

This position is remote with 95% travel requirements.

Key Responsibilities

• Lead and support site surveys, site preparation, and system installation activities


• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems


• Perform decommissioning of legacy voice communication systems


• Conduct independent system testing and validation to confirm:
  
  
  
  • Power installation compliance
  
  
  • Cabling integrity and standards adherence
  
  
  • Equipment and site specification alignment
  
  
  
  


• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure


• Use diagnostic tools to identify and resolve voice, network, and hardware faults


• Support preventive maintenance and system health checks


• Provide on-site customer support and end-user orientation/training as needed


• Maintain accurate technical documentation, service reports, and cutover records


• Ensure compliance with safety protocols, site security, and operational standards


• Coordinate closely with engineers, program teams, and other field technicians during deployment activities