Field Services Technician

Peraton; Reston (VA); Remote; USD 104,000 - 166,000; Full time

Job summary

Peraton is seeking a Senior Field Services Technician to support the installation and maintenance of next-generation Voice Communication Switch systems. Ideal candidates will have extensive experience in telecommunications and system cutovers, along with strong problem-solving and customer service skills. This remote role involves significant travel and requires hands-on experience with mission-critical voice platforms. The target salary range is $104,000 to $166,000, depending on experience and geographic location.

Qualifications

• 5+ years of experience in relevant field or equivalent.
• Must obtain a public trust clearance.
• Hands-on experience with critical voice platforms.

Responsibilities

• Lead site preparation and system installation.
• Execute VCS system cutovers from legacy to next-gen systems.
• Perform maintenance and troubleshooting for telecom infrastructure.
• Provide on-site customer support and end-user training.

Skills

Technical problem-solving ability

Customer service and communication skills

Knowledge of telecommunications infrastructure

Hands-on experience with Voice Communication Switch (VCS) systems

Experience in system cutovers

Education

BS/BA in relevant field with 5 years experience

MS/MA with 3 years experience

Job description

Field Services Technician

Job Location: US

Requisition ID: 2026-163883

Position Category: Information Technology

Clearance: Public Trust

Overview

We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

This position is remote.

Key Responsibilities

• Lead and support site surveys, site preparation, and system installation activities
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
• Perform decommissioning of legacy voice communication systems
• Conduct independent system testing and validation to confirm:
  • Power installation compliance
  • Cabling integrity and standards adherence
  • Equipment and site specification alignment
• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
• Use diagnostic tools to identify and resolve voice, network, and hardware faults
• Support preventive maintenance and system health checks
• Provide on-site customer support and end-user orientation/training as needed
• Maintain accurate technical documentation, service reports, and cutover records
• Ensure compliance with safety protocols, site security, and operational standards
• Coordinate closely with engineers, program teams, and other field technicians during deployment activities

Qualifications

Required Technical Experience

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree
• The candidate will need to be able to obtain a public trust clearance
• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
• Experience supporting system cutovers, migrations, or technology refresh efforts
• Knowledge of:
• Telecommunications infrastructure
• VoIP technologies
• Cabling standards and power validation
• Networked voice systems

Professional Skills

• Excellent technical problem-solving ability
• Strong customer service and communication skills
• Ability to work independently in remote field locations
• Strong documentation and reporting discipline
• High attention to detail and adherence to procedures
• Effective time management and ability to meet deployment timelines
• Team-oriented mindset with ability to collaborate across technical disciplines

Work Environment

• Field-based role supporting operational and technical sites
• Extensive travel (up to 95%)
• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world\'s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can\'t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we\'re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to the scope and responsibilities of the position, the individual\'s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.