Field Services Technician

Peraton; Washington (District of Columbia); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Peraton is seeking a Senior Field Services Technician to support installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to site preparation, system cutover, customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure

Formación

• Minimum experience levels: 8+ years with BS/BA; 6+ with MS/MA; 3+ with PhD; 10+ with AS, 12+ in lieu of degree.
• US Citizen and ability to obtain public trust clearance.
• Hands-on VCS experience or similar mission-critical voice platforms.
• Experience supporting system cutovers, migrations, or technology refreshes.
• Knowledge of Telecommunications infrastructure, VoIP, cabling standards, and networked voice systems.
• Strong troubleshooting and root-cause diagnostic skills.
• Experience using test equipment and diagnostic tools in field environments.
• Familiarity with uptime-critical operational environments.

Responsabilidades

• Lead site surveys, preparation and system installation activities.
• Execute VCS cutovers from legacy to next-gen systems.
• Decommission legacy voice systems.
• Independent testing and validation: power, cabling, equipment alignment.
• Maintenance, troubleshooting, and repair of VCS and telecom/IT infrastructure.
• Use diagnostic tools to resolve voice, network and hardware faults.
• Preventive maintenance and system health checks.
• On-site customer support and end-user orientation.
• Maintain technical documentation and cutover records.
• Ensure safety and site security compliance.
• Coordinate with engineers and other field technicians during deployment.

Conocimientos

VCS experience

Troubleshooting

Diagnostics tools

Customer service

Independent field work

Documentation

Deployment timelines

Team collaboration

Educación

BS/BA or equivalent

MS/MA

PhD

AS

Herramientas

Test equipment

Diagnostic tools

Descripción del empleo

Required Technical Experience

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD; 10 years with an AS, 12 years in lieu of a degree
• US Citizen with the ability to obtain/maintain a public trust clearance
• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
• Experience supporting system cutovers, migrations, or technology refresh efforts
• Knowledge of:
  • Telecommunications infrastructure
  • VoIP technologies
  • Cabling standards and power validation
  • Networked voice systems
• Strong troubleshooting and root-cause diagnostic skills
• Experience using test equipment and diagnostic tools in field environments
• Familiarity with operational environments where uptime and reliability are critical

Professional Skills

• Excellent technical problem-solving ability
• Strong customer service and communication skills
• Ability to work independently in remote field locations
• Strong documentation and reporting discipline
• High attention to detail and adherence to procedures
• Effective time management and ability to meet deployment timelines
• Team-oriented mindset with ability to collaborate across technical disciplines

Work Environment

• Field-based role supporting operational and technical sites
• Extensive travel (up to 95%)
• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

#BNATCS

Position Overview

We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

Work Location & Travel: This is a remote position; however, candidates local to the Washington, D.C. metropolitan area are preferred. This role requires extensive travel, with approximately 95% travel expected.

Key Responsibilities

• Lead and support site surveys, site preparation, and system installation activities
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
• Perform decommissioning of legacy voice communication systems
• Conduct independent system testing and validation to confirm:
  • Power installation compliance
  • Cabling integrity and standards adherence
  • Equipment and site specification alignment
• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
• Use diagnostic tools to identify and resolve voice, network, and hardware faults
• Support preventive maintenance and system health checks
• Provide on-site customer support and end-user orientation/training as needed
• Maintain accurate technical documentation, service reports, and cutover records
• Ensure compliance with safety protocols, site security, and operational standards
• Coordinate closely with engineers, program teams, and other field technicians during deployment activities