Field Services Technician

Zones, Inc; Columbus (OH); Remote; Full time

Job summary

A leading IT solution provider seeks a Field Services Technician to deliver customer-focused solutions. The role involves troubleshooting, organizing customer issues, and conducting quality inspections. Candidates should have relevant experience, basic technical skills, and a willingness to travel extensively. Join a diverse team dedicated to innovation and customer service.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• At least 25 years old.

Responsibilities

• Add or remove non-powered equipment hardware.
• Conduct in-process and final quality inspections.
• Analyze job specifications and drawings.

Skills

Basic PC skills

Electronic skills

Familiarity with hardware and operating systems

Tools

Basic hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many options. However, for providers with innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and leveraging a robust portfolio with high certification levels from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term relationships. As a first-line response, you'll communicate openly and helpfully with customers, focusing on finding the right solutions. Your role involves organizing, triaging customer issues, and proactively resolving problems before they escalate. Formal training provided will enable you to meet customer needs promptly.

Our virtual and hands-on classroom training promotes rapid learning and growth. We are dedicated to developing our team’s capabilities, fostering a diverse learning community with mentors and coaches sharing knowledge across territories.

What you'll do as a Field Services Technician:

The responsibilities below reflect the knowledge, skills, and abilities required. Reasonable accommodations will be made for individuals with disabilities. This description is not exhaustive and duties may change without notice.

• Add or remove non-powered equipment hardware.
• Add or remove wiring and connections (on non-working equipment only and switchboard cable only).
• Lead verification/continuity testing.
• Analyze job specifications and drawings.
• Understand the Scope of Work (SOW) and draft comprehensive Job Change Order (JCO) summaries.
• Assign work to Skill Level 1 and 2 Installers.
• Prepare a Method of Procedure (MOP).
• Write Job Information Memorandums (JIMs).
• Resolve issues related to job specifications and drawings.
• Update office record drawings.
• Conduct in-process and final quality inspections.

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Valid driver’s license, insurance, and RealID/Passport for travel.
• At least 25 years old.
• Basic PC skills, electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential functions with or without accommodations.
• Willingness to travel extensively by car.
• Availability for rotating and weekend shifts.
• Capability to lift tools, parts, and equipment up to 75 lbs. alone, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of varying sizes.
• Willingness to obtain various certifications.
• Possession of basic hand tools (screwdrivers, crimpers, pliers, etc.).

Zones offers a comprehensive benefits package: We support our team with medical coverage, state-mandated sick leave, and other benefits to promote well-being and work-life balance. As a diverse community and an Equal Employment Opportunity Employer, we value inclusion and equal opportunity.

At Zones, work is more than a job—it's a career on the cutting edge of IT innovation, sales, engineering, operations, administration, and more. Join us to work with a global, client-centric team passionate about technology and lifelong learning.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility in the US.