Field Services Supervisor: Installations & Team Leadership

Charter Communications; Bluffton (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Charter Communications is seeking a Field Services Supervisor to oversee fulfillment operations from the node to the home. You will lead field teams, ensure installations meet customer expectations and company standards, and drive customer satisfaction through quality workmanship.

You will mentor staff, manage cross-department collaboration, and uphold safety and process standards across indoor/outdoor work environments.

Qualifications

• Associate degree in electronics or related field.
• Certifications such as NCTI, SCTE, BCT/E.
• 5+ years of field technician experience.
• Supervisory experience in a technical environment.
• Experience with Cat5/Cat6 installation and routing equipment.

Responsibilities

• Lead and mentor field teams to deliver quality installations.
• Ensure compliance with Spectrum quality and safety standards.
• Conduct quality checks and safety observations.
• Resolve escalated customer issues and prevent recurrence.
• Coordinate cross-department collaboration and maintain records.

Skills

Communication

TCP/IP basics

Network design/topologies

Router/Switch familiarity

PC & MS Office

Test equipment operation

Driver's license

Education

Associate degree in electronics or related field

Certifications such as NCTI, SCTE, BCT/E

Tools

Cat5/Cat6 cabling experience

Testing instruments

Job description

Charter Communications is seeking a Field Services Supervisor to oversee fulfillment operations from the node to the home. You will lead field teams, ensure installations meet customer expectations and company standards, and drive customer satisfaction through quality workmanship.

You will mentor staff, manage cross-department collaboration, and uphold safety and process standards across indoor/outdoor work environments.