Field Services Supervisor: Lead Installations & Service

Charter Communications; Rosemount (MN); On-site; USD 67,000 - 107,000; Full time

Benefits offered by this job

Benefits package

Career growth

Job summary

Charter Communications, doing business as Spectrum, is seeking a Field Services Supervisor to lead field crews from the node to the home. You will oversee installations, troubleshoot issues, and ensure work meets company standards and customer expectations.

This role requires strong leadership, hands-on technical skills, and the ability to mentor technicians. Travel and varied shifts may be required, with a pay range shown and a commitment to safety and quality.

Qualifications

• Associate degree in electronics or related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum's quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.

Skills

Communication

TCP/IP

Network design

Test equipment

Driver's license

Education

Associate degree in electronics

Certifications such as NCTI, SCTE, BCT/E

Job description

Charter Communications, doing business as Spectrum, is seeking a Field Services Supervisor to lead field crews from the node to the home. You will oversee installations, troubleshoot issues, and ensure work meets company standards and customer expectations.

This role requires strong leadership, hands-on technical skills, and the ability to mentor technicians. Travel and varied shifts may be required, with a pay range shown and a commitment to safety and quality.