Field Services Supervisor – Client Relations Lead

GardaWorld; Pittsburgh (Allegheny County); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental & vision insurance

401(k) matching

Paid time off

Paid holidays

Disability coverage

Life insurance

Travel to client sites

Job summary

GardaWorld in Pittsburgh, PA is seeking a Field Services Supervisor to oversee daily security services, maintain strong client relationships, and serve as the main point of contact for customers.

You will supervise staff, participate in recruiting and training, ensure compliance with post specifications and contracts, and help develop staffing schedules and budgets. The role involves daily client site travel and a competitive benefits package.

Qualifications

• Threat assessment and risk management concepts.
• Incident response and emergency procedures knowledge.
• Security technology proficiency (CCTV, access control, alarms).
• Problem solving and conflict resolution abilities.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Motivation and team engagement skills.

Responsibilities

• Oversee daily security services to maintain high standards.
• Build and maintain strong client and employee relationships; be the main contact.
• Meet with clients regularly to address issues and provide updates.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers for compliance and proficiency.
• Maintain knowledge of post specifications and client policies.
• Assist in staffing schedules, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment

Incident response

Security tech proficiency

Problem solving

Active listening

Regulatory knowledge

Attention to detail

Team engagement

Quality improvement

Education

High school diploma or equivalent

Job description

GardaWorld in Pittsburgh, PA is seeking a Field Services Supervisor to oversee daily security services, maintain strong client relationships, and serve as the main point of contact for customers.

You will supervise staff, participate in recruiting and training, ensure compliance with post specifications and contracts, and help develop staffing schedules and budgets. The role involves daily client site travel and a competitive benefits package.