Field Services Supervisor: Lead Client Success & Compliance

GardaWorld; Canton (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Auto allowance

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

PTO

Paid holidays

Disability coverage

Life insurance

Job summary

GardaWorld is seeking a Field Services Supervisor in Canton, OH to supervise daily security operations, build client relationships, and ensure service quality. You will recruit, train, and develop staff while ensuring adherence to post specifications and company policies.

This role requires travel to client sites, the ability to work varied shifts including weekends, and a strong commitment to safety and customer service. GardaWorld offers comprehensive benefits and career growth opportunities.

Qualifications

• Authorized to work in the United States.
• High school diploma or equivalent required.
• Minimum of one year of management experience.
• Must have reliable transportation for travel to client sites.
• Valid driver’s license with acceptable driving record.
• Availability for duties outside standard hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain relationships with clients and employees; act as main point of contact.
• Meet with clients regularly to address issues and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers for compliance and proficiency.
• Maintain knowledge of post specifications, emergency procedures, and client policies.
• Assist in staffing, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment

Incident response

Security technology

Problem solving

Active listening

Regulatory knowledge

Attention to detail

Team engagement

Continuous improvement

Education

High school diploma or equivalent

Job description

GardaWorld is seeking a Field Services Supervisor in Canton, OH to supervise daily security operations, build client relationships, and ensure service quality. You will recruit, train, and develop staff while ensuring adherence to post specifications and company policies.

This role requires travel to client sites, the ability to work varied shifts including weekends, and a strong commitment to safety and customer service. GardaWorld offers comprehensive benefits and career growth opportunities.