Field Service Supervisor

GardaWorld Security Services U.S.; Pittsburgh (Allegheny County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

PTO and holidays

Job summary

GardaWorld Security Services U.S. is seeking a Field Services Supervisor in Pittsburgh, PA to oversee daily security operations and act as the primary liaison with clients. You will supervise staff, ensure high service standards, and maintain strong relationships with site personnel and customers.

The role requires a sharp focus on safety, scheduling, training, and compliance with client policies. This position may involve long hours and weekend shifts, with competitive benefits and daily site

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of management experience.
• Authorized to work in the United States.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Security operations

Problem solving

Regulatory knowledge

Attention to detail

Quality improvement

Education

High School Diploma

Tools

CCTV

Access Control

Alarm Systems

Job description

$55,000/yearly Full Time

GardaWorld Security Services U.S.

Pittsburgh, PA 15221

Job Description:

Be the Difference: Start your Journey as a Field Services Supervisor atGardaWorld!

As the Field Services Supervisor in Pittsburgh, PA you'llbe the vital link between our organization and our customers, ensuring top-tier customer service and representingGardaWorldas the industry's premier provider of contract security services.We'relooking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships. Join us and be a part of something extraordinary!

What’sin it for You

• Work Site Location:Pittsburgh, PA


• Set Schedule:This position may require working long hours and on weekends.


• Comprehensive Benefits:Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.


• Career Growth:Career growth opportunities atGardaWorld


• Travel:Daily visits to client sites within the market.

Your ResponsibilitiesasField Services Supervisor

• Supervise daily security services to ensurehigh standards.


• Build andmaintainstrong relationships with clients and employees, acting as the main point of contact.


• Meetregularly with clientsto address issues, provide updates, and ensure satisfaction.


• Participate in recruiting, training, and developing staff.


• Visit and inspect supervisors and security officers to ensure compliance andproficiency.


• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.


• Assistin developing staffing schedules, budgets, and payroll.


• Ensure compliance with all regulations, contracts, and agreements.


• Recommend improvementsforefficiency and service quality.


• Follow progressive discipline for corrective actions.


• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States


• A high school diploma or equivalent


• A minimum of one (1) year of management experience


• Must have reliable transportation for travel to various client sites.


• Availability for duties on an as-needed basis outside standard working hours.


• Ability to work independently with minimal supervision.

Your Skills and Competencies:

• Security technologyproficiency(CCTV, access control, alarm systems)


• Problem Solving & Conflict Resolution


• Knowledge of industry regulations, contracts, and policies


• Attention to detail,& reporting accuracy


• Continuous quality improvement mindset

GardaWorld: Make the World a Safer Place

In the United States,GardaWorldSecurityremainsthe only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorldSecurity is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy ofGardaWorldSecurity Services toprovideequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disabilityin accordance withapplicable federal laws. In addition,GardaWorldSecurity Servicescomplies withapplicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy ofGardaWorldSecurity Services not to honor requests that employees be assignedon the basis ofsex or any other classification protected bylaw, unlesssuch request is based on a bona fide occupational qualification for that assignment.