Field Services Specialist I — On-Site Support & Growth

Builders FirstSource, Inc.; Matthews (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Builders FirstSource, America’s largest supplier of building materials, is seeking a detail‑oriented field- or site-based associate to address customer site issues and support product quality and reliability. You’ll inspect conditions, recommend repairs or replacements, and coordinate with Customer Service to resolve concerns.

This entry‑level role requires a high school diploma or GED, strong math and communication skills, and a valid driver’s license.

Qualifications

• Entry-level with on-the-job training available.
• High school diploma or GED required.
• Valid driver's license required.

Responsibilities

• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Skills

Product knowledge

Pricing formulas

Attention to detail

Math skills

Communication skills

MS Office

ERP familiarity

Valid Driver’s License

Education

High school diploma or GED

Tools

ERP software

Job description

Builders FirstSource, America’s largest supplier of building materials, is seeking a detail‑oriented field- or site-based associate to address customer site issues and support product quality and reliability. You’ll inspect conditions, recommend repairs or replacements, and coordinate with Customer Service to resolve concerns.

This entry‑level role requires a high school diploma or GED, strong math and communication skills, and a valid driver’s license.