Scheduling Coordinator

POWER USA; Austell, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Prime Power Services, Inc. is seeking a Scheduling Coordinator to join our Field Service Operations team. You will coordinate preventive maintenance services, schedule work orders, and maintain strong customer communication.

The ideal candidate has 3+ years in service scheduling, strong Microsoft Office skills, and a client-focused mindset. This on-site role requires teamwork, organization, and effective problem solving.

Qualifications

• High School Diploma required; Associate’s Degree strongly preferred.
• Three (3) years’ experience in service industry scheduling or dispatching.
• Customer Service Experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
• Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
• Maintain and research all month-end scheduling open tickets needed to process invoices.
• Update customers on services and invoices both in person and over the phone.
• Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
• Process and respond to scheduling requests from customers, technicians, and engineers.
• Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
• Participation in a rotating on-call schedule.

Skills

Scheduling coordination

Customer service

Communication skills

Multitasking

Time management

Education

High School Diploma

Associate’s Degree

Tools

WennSoft Service

Great Plains

Job description

Are you a consistent, detail-oriented individual with excellent organizational and communication skills? Join our team as a Scheduling Coordinator and play a crucial role in coordinating preventive maintenance services for our valued customers.

As a Scheduling Coordinator, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing top-notch customer service.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
• Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
• Maintain and research all month-end scheduling open tickets needed to process invoices.
• Update customers on services and invoices both in person and over the phone.
• Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
• Process and respond to scheduling requests from customers, technicians, and engineers.
• Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
• Participation in a rotating on-call schedule.

Education/Qualifications

• High School Diploma required; Associate’s Degree strongly preferred.
• Three (3) years’ experience in service industry scheduling or dispatching.
• Customer Service Experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Success Characteristics

• Excellent communication and multitasking skills.
• Strong organizational skills with attention to detail.
• Sense of urgency and prioritization skills.
• Self-motivated with excellent problem-solving skills.
• Strong conflict resolution skills.
• Excellent time management skills.
• Adaptability and ability to remain calm in stressful situations.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 15 pounds.
• Navigate various departments within the organization's facilities.

Prime Power Services, Inc. is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status. Prime Power Services maintains a drug-free workplace.