Field Service Coordinator — Power Equipment Scheduling

Thompson Machinery; Tupelo (MS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental insurance

401k matching

Profit Sharing

8 paid holidays annually

Paid Time Off from start

Job summary

Thompson Machinery is seeking a Field Service Coordinator to coordinate and schedule off-site power generation service and repairs. You will assist technicians with locating jobsites and equipment, maintain contact with customers and technicians, and support parts orders and work schedules.

You will provide administrative support to the department staff, handle service documentation, enter work orders, and ensure efficient service operations across scheduling, billing, warranty, and processes.

Qualifications

• High School Diploma or equivalent required.
• Three or more years of relevant experience desired.
• Technical English language skills required. Ability to write routine reports and effective correspondence.
• Able to communicate effectively with customers and employees of the organization.
• Able to use basic computer systems and programs including Excel/Access/Word/Outlook; DBS.

Responsibilities

• Coordinate resources and personnel schedules.
• Maintain effective work, vacation and training schedules.
• Process repair parts orders and returns.
• Open and perform maintenance on work orders and segments.
• Enter labor hours and close work orders timely.
• Schedule service for customer equipment.
• Prepare and distribute reports for analysis to department manager.
• Use the dealer system to extract customer and equipment history.
• Read, interpret, and apply technical information to support coordination.
• Respond to customer service needs in a positive, timely manner.

Skills

Coordination

Scheduling

Customer communication

Data entry

Team collaboration

Technical English

Education

High School Diploma (or equivalent)

Three+ years of relevant experience

Technical English language skills

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft Outlook

Dealer CRM

Dealer Business Systems (DBS)

Job description

Thompson Machinery is seeking a Field Service Coordinator to coordinate and schedule off-site power generation service and repairs. You will assist technicians with locating jobsites and equipment, maintain contact with customers and technicians, and support parts orders and work schedules.

You will provide administrative support to the department staff, handle service documentation, enter work orders, and ensure efficient service operations across scheduling, billing, warranty, and processes.