Field Services Scheduling & Dispatch Specialist

Mulhaupt's, Inc.; Lafayette (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO / Paid holidays

401(k) / Retirement benefits

Job summary

Mulhaupt's, Inc. seeks a Service Coordinator in Lafayette, IN to serve as the central hub for service operations. You will manage field technicians' schedules, respond to client inquiries, and ensure work orders are accurate and ready for billing.

This role emphasizes strong communication, organization, and problem-solving while supporting smooth billing workflows in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused with detail-oriented approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Dispatch and manage daily service technicians' schedules.
• Respond to client calls and create/schedule work orders.
• Provide updates to clients and internal teams to resolve conflicts.
• Prioritize urgent service requests to meet SLAs.
• Coordinate with Supervisors to optimize resources and feasibility.
• Review work orders and ensure documentation for billing.
• Ensure timely collection of timecards and organize folders.
• Identify improvements to scheduling, dispatch, and docs.

Skills

Verbal communication

Customer service

Attention to detail

Time management

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Business Central

FSM tools

Job description

Mulhaupt's, Inc. seeks a Service Coordinator in Lafayette, IN to serve as the central hub for service operations. You will manage field technicians' schedules, respond to client inquiries, and ensure work orders are accurate and ready for billing.

This role emphasizes strong communication, organization, and problem-solving while supporting smooth billing workflows in a fast-paced environment.