Field Services Representative (Meters)

DeKalb County Government; Decatur (GA); On-site; USD 24,000 - 39,000; Full time

Job summary

DeKalb County Government is hiring a Field Water Meter Technician to install, repair, and maintain water meters, connect and disconnect services, and perform related duties in the field for the County's water utility. The role involves fieldwork, customer interaction, and accurate record-keeping.

Requires a high school diploma or GED and at least two years in meter reading or maintenance, plus a valid Georgia driver's license.

Qualifications

• High school diploma or GED; two years of meter reading, installation or maintenance experience.
• Equivalent education/training providing the requisite knowledge, skills, and abilities for this job.
• Must possess and maintain a valid Georgia driver’s license.

Responsibilities

• Responds to service or complaint requests regarding meter operations; troubleshoots, calibrates meters when needed and educates customers on policies and procedures.
• Installs, cleans, maintains and replaces water meters; locates meters; replaces defective parts and repairs leaks; performs routine maintenance.
• Connects new or re-established water services; installs and connects meters; disconnects delinquent accounts; leaves notices for customers.
• Uses assigned vehicle to travel to service locations; uses GPS maps or books to locate addresses; maintains trip logs.
• Maintains and updates customer information in departmental systems; enters data on inspections, repairs, and requests.

Job description

Job Description

Salary Range: $17.68 - $28.43/Hour Salary Grade: 9 FLSA: Nonexempt

Purpose Of Classification

The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility.

Job Description

Salary Range: $17.68 - $28.43/Hour Salary Grade: 9 FLSA: Nonexempt

Purpose Of Classification

The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Responds to requests for service and/or complaints regarding meter operations; investigates meter’s operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures.

Installs, cleans, maintains and replaces water meters; locates meters and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance.

Connects new and re-established water services; installs and connects water meters; disconnects delinquent accounts; and locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues.

Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation.

Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications

High school diploma or GED; two years of experience in meter reading, installation or maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:

Must possess and maintain a valid Georgia driver’s license.

About Us

At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.