Field Services Representative (Meters)

DeKalb County; Decatur (GA); On-site; USD 24,000 - 39,000; Full time

Job summary

DeKalb County is seeking a skilled Water Meter Technician to install, repair, and maintain water meters across the county’s water utility system. The role involves connecting services, troubleshooting meter issues, and educating customers on program policies and procedures.

Strong attention to detail and reliable documentation are essential for accurate records and service delivery. This on-site position requires a high school diploma or GED and at least two years of related experience.

Qualifications

• High school diploma or GED, two years’ related experience.
• Experience in meter reading, installation or maintenance.
• Equivalent combination of education, training, and experience accepted.

Responsibilities

• Responds to service requests and complaints regarding meter operations; troubleshoots problems and educates customers on policies.
• Installs, cleans, maintains and replaces water meters; locates meters and marks locations; replaces defective parts and repairs leaks.
• Connects new and re-established water services; installs and connects meters; disconnects delinquent accounts and leaves notices for customers.
• Maintains and updates customer information in departmental computer systems; documents inspections, repairs and requests.

Skills

Meter reading

Meter installation

Job description

Salary Range: $17.68 - $28.43/Hour Salary Grade: 9 FLSA: Nonexempt

Purpose of Classification:

The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Responds to requests for service and/or complaints regarding meter operations; investigates meter's operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures.

Installs, cleans, maintains and replaces water meters; locates meters and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance.

Connects new and re-established water services; installs and connects water meters; disconnects delinquent accounts; and locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues.

Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation.

Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications:

High school diploma or GED; two years of experience in meter reading, installation or maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:

Must possess and maintain a valid Georgia driver's license.