Field Services Supervisor

DeKalb County Government; Decatur (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

DeKalb County Government in Decatur, GA is seeking a Water Meter Supervisor to oversee installation, repair, and maintenance of water meters and related tasks for the County's water utility.

The ideal candidate will supervise staff, develop schedules, review timesheets, provide training, and ensure meter operations meet quality standards.

State required: high school diploma or GED, 3 years of meter experience, and a valid Georgia driver's license.

Qualifications

• High school diploma or GED.
• Three years of experience in installation, repair and maintenance of utility meters.
• Valid Georgia driver's license.

Responsibilities

• Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules, reviews timesheets, and counsels as appropriate.
• Organizes, prioritizes, and assigns work to meet objectives; ensures resources and monitors progress.
• Responds to requests for service and complaints regarding meter operations; investigates conditions, calibrates meters, and educates customers on policies.
• Supervises installation, cleaning, maintenance and replacement of water meters; locates, marks, and repairs meters and leaks.
• Manages connection of new/re-established services and disconnection of delinquent accounts; ensures notices are left for customers.

Skills

Supervisory experience

Staff training

Technical knowledge of water meters

Performance evaluations

Customer service

Education

High school diploma or GED

Georgia driver's license

Job description

Job Description

Salary Range: $23.26/hour - $37.44/hour Salary Grade: 15 FLSA: Nonexempt

Purpose Of Classification

The purpose of this classification is to supervise the installation, repair and maintenance of water meters, service connection/disconnection, and related duties for the County's water utility.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Supervises the response to requests for service and/or complaints regarding meter operations; and ensures subordinates investigate meter operating condition, troubleshoot problems, calibrate meters, and educate customers on program policies and procedures.

Supervises the installation, cleaning, maintenance and replacing of water meters; and ensures subordinates locate and mark meters, replace defective parts, repair meters and leaks, and performs routine maintenance.

Supervises the connection of new and re-established water services and the disconnection of delinquent accounts; and ensures subordinates install, connect/disconnect water meters, lock or pull meter, and leave required notices for customers.

Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications

High school diploma or GED; three years of experience in installation, repair and maintenance of utility meters; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License Certifications

Must possess and maintain a valid Georgia driver's license.