Field Services Supervisor

DeKalb County; Decatur (GA); On-site; USD 48,000 - 78,000; Full time

Job summary

DeKalb County in Decatur, GA seeks a Supervisor to lead the installation, repair and maintenance of water meters and related services. The role oversees staff, schedules, and customer communications to ensure reliable water service.

You will manage meter operations, calibrations, and connections, document activities, and support policy compliance. A high school diploma and 3 years in utility meters are required; valid Georgia driver's license is mandatory.

Qualifications

• High school diploma or GED required.
• Georgia driver's license required.
• Three years of experience in installation, repair and maintenance of utility meters.

Responsibilities

• Supervises, directs, and evaluates assigned staff; develops work schedules and reviews timesheets.
• Organizes and assigns work; ensures resources and monitors progress to meet objectives.
• Oversees meter operation investigations, troubleshooting, calibration and customer education on policies.
• Supervises installation, cleaning, maintenance and replacement of water meters and related parts.
• Manages connection/disconnection of services and leaves notices as required.
• Maintains customer data in departmental systems and records inspections and requests.

Education

High school diploma or GED

Job description

Salary Range: $23.26/hour - $37.44/hour Salary Grade: 15 FLSA: Nonexempt

Purpose of Classification:

The purpose of this classification is to supervise the installation, repair and maintenance of water meters, service connection/disconnection, and related duties for the County's water utility.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Supervises the response to requests for service and/or complaints regarding meter operations; and ensures subordinates investigate meter operating condition, troubleshoot problems, calibrate meters, and educate customers on program policies and procedures.

Supervises the installation, cleaning, maintenance and replacing of water meters; and ensures subordinates locate and mark meters, replace defective parts, repair meters and leaks, and performs routine maintenance.

Supervises the connection of new and re-established water services and the disconnection of delinquent accounts; and ensures subordinates install, connect/disconnect water meters, lock or pull meter, and leave required notices for customers.

Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications:

High school diploma or GED; three years of experience in installation, repair and maintenance of utility meters; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License Certifications: Must possess and maintain a valid Georgia driver's license.