Field Services Operations Leader

RaceTrac; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

RaceTrac is seeking a Field Services Support Manager in the United States to lead the end-to-end work order management process and related support functions. The role focuses on elevating field operations efficiency through staff development, workflow improvements, and stakeholder collaboration.

The ideal candidate brings a Bachelor’s degree and 3+ years in management, with experience in project/program management, change initiatives, and metrics-driven performance.

Qualifications

• Bachelor's degree required; degree in Business or related field preferred.
• 3+ years in a managerial position preferred.
• Experience in Project/Program Management preferred.
• Experience in a change management role preferred.
• Proven ability to utilize metrics and produce quantifiable results.
• C-Store or other retail experience preferred.
• Knowledge of PC, network, hardware, and software.

Responsibilities

• Manages the maintenance support to store operations and ensures exceptional customer service to all field personnel, while maximizing efficiency.
• Defines, develops, monitors, and communicates performance for all critical functions such as call monitoring, open logs, phone fixes, invoices, and other maintenance data to all levels of management; provides solutions to enhance operational performance.
• Leads, mentors, and develops the Field Services Support team and develops and implements training programs to ensure staff is performing at the optimal level.
• Assesses current processes and procedures and designs innovative methods to enhance customer service practices and create a more efficient operational team.
• Provides information to internal departments through various reports and presentations as requested.
• Identifies areas for technical improvement and coordinates with vendors, field support, Operations, and focus groups to implement the most effective solutions.
• Serves as the main point of contact for all escalated issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

Skills

Management experience

Project/Program Management

Change management

Metrics and data analysis

Retail knowledge

PC/Network/Hardware/Software

Education

Bachelor's degree in Business or related field

Job description

RaceTrac is seeking a Field Services Support Manager in the United States to lead the end-to-end work order management process and related support functions. The role focuses on elevating field operations efficiency through staff development, workflow improvements, and stakeholder collaboration.

The ideal candidate brings a Bachelor’s degree and 3+ years in management, with experience in project/program management, change initiatives, and metrics-driven performance.