Field Services Support Specialist-5

RaceTrac; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

RaceTrac is seeking a Field Services Support Specialist to optimize support for store operations, ensuring exceptional customer service to field personnel. The role involves maintenance support, troubleshooting, and coordinating communication regarding maintenance issues.

The ideal candidate will have 1+ years of relevant experience and familiarity with Microsoft Office Suite. This position requires flexibility to work 24/7 with four 10-hour shifts per week, including one weekend day.

Qualifications

• 1+ years of experience in a service industry or related field preferred.
• Knowledge of Microsoft Office Suite preferred.
• C-Store or other retail experience a plus.
• Knowledge of PC, network, hardware, and software installation and configuration a plus.

Responsibilities

• Provides maintenance support to store operations.
• Performs basic call taking and troubleshooting functions.
• Follows up on open service complaints.
• Facilitates open communication regarding maintenance support issues.

Skills

Customer service

Troubleshooting

Communication

Microsoft Office Suite

C-Store retail experience

Tools

PC installation and configuration

Network setup

Job description

Company Overview

RaceTrac Company Overview Job Description: The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.

What You’ll Do

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call taking and troubleshooting functions.
• Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

What We’re Looking For

Flexibility to work 24 hours/7 days a week.

Schedule: 4 shifts per week (10 hour each) between 10am and 10pm, including 1 weekend day.

• 1+ years of experience in a service industry or related field preferred.
• Knowledge of Microsoft Office Suite preferred.
• C‑Store or other retail experience a plus.
• Knowledge of PC, network, hardware, and software installation and configuration a plus.

Qualifications

• 1+ years of experience in a service industry or related field preferred.
• Knowledge of Microsoft Office Suite preferred.
• C‑Store or other retail experience a plus.
• Knowledge of PC, network, hardware, and software installation and configuration a plus.

EEO Statement

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.