Field Services Support Specialist - 4-Day Week, Hybrid

RaceTrac; United States; Hybrid; USD 25,000 - 39,000; Full time

Job summary

RaceTrac is seeking a Field Services Support Specialist to be the first line of contact for facilities maintenance across our stores. You will assess work orders, troubleshoot remotely, and coordinate dispatches to ensure service levels are met.

Responsibilities include handling a high volume of requests, routing work orders, and escalating urgent issues as needed to maintain business continuity. This role supports a 24/7 operation with on-site work and one remote day per week.

Qualifications

• Strong written and verbal communication skills.
• Flexible schedule including support for a 24/7 operation as needed.
• Strong organizational skills with attention to detail.
• One year or more of experience in customer service, call center, facilities support, or related environment preferred.
• Working knowledge of Microsoft Office applications: Excel, Outlook, and Teams.
• Experience with ServiceChannel or other work order management systems is preferred.
• Strong problem-solving and decision-making skills.
• Self-motivated with ability to adapt to changing priorities and operational needs.

Responsibilities

• Serve as primary contact for store personnel, providing real-time facilities maintenance support and customer service.
• Manage a high volume of maintenance requests, troubleshoot when applicable, and coordinate initial response actions.
• Create and route work orders based on procedures; prioritize emergency and time-sensitive issues.
• Escalate urgent issues to minimize disruptions and ensure business continuity.
• Provide maintenance support to store operations and ensure exceptional service to field personnel.
• Follow up on open service complaints and ensure a resolution.
• Foster communication with Technical Operators, Operations, and Facilities Services.

Skills

Communication

Customer service

MS Office

Excel

Outlook

Teams

ServiceChannel

Problem-solving

Prioritization

Tools

Microsoft Office

ServiceChannel

Job description

RaceTrac is seeking a Field Services Support Specialist to be the first line of contact for facilities maintenance across our stores. You will assess work orders, troubleshoot remotely, and coordinate dispatches to ensure service levels are met.

Responsibilities include handling a high volume of requests, routing work orders, and escalating urgent issues as needed to maintain business continuity. This role supports a 24/7 operation with on-site work and one remote day per week.