Field Services Operations Manager - Process & People Leader

RaceTrac, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

RaceTrac, Inc. is seeking a Field Services Support Manager in Atlanta to oversee the complete work order management process and support functions. You will provide leadership, develop staff, and drive workflow improvements across internal and external stakeholders.

The role focuses on strategic goal setting, performance measurement, and resolving escalated issues, with travel up to 20% as needed to optimize field operations.

Qualifications

• 3+ years in a managerial position preferred.
• Proven experience in Project/Program Management preferred.
• Proven experience in a change management role preferred.
• Proven ability to utilize metrics; able to produce quantifiable results for an organization preferred.
• C-Store or other retail experience preferred.
• Knowledge of PC, network, hardware, and software.

Responsibilities

• Manages the maintenance support to store operations and ensures exceptional customer service to all field personnel, while maximizing efficiency.
• Defines, develops, monitors, and communicates performance for all critical functions such as call monitoring, open logs, phone fixes, invoices, and other maintenance data to all levels of management; provides solutions to enhance operational performance.
• Leads, mentors, and develops the Field Services Support team and develops and implements training programs to ensure staff is performing at the optimal level.
• Assesses current processes and procedures and designs innovative methods to enhance customer service practices and create a more efficient operational team.
• Provides information to internal departments through various reports and presentations as requested.
• Identifies areas for technical improvement and coordinates with vendors, field support, Operations, and focus groups to implement the most effective solutions.
• Serves as the main point of contact for all escalated issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

Skills

People management

Leadership

Project management

Change management

Metrics-driven

Retail experience

Communication

Education

Bachelor's degree in Business or related field

Tools

PC/Network knowledge

Project management software

Job description

RaceTrac, Inc. is seeking a Field Services Support Manager in Atlanta to oversee the complete work order management process and support functions. You will provide leadership, develop staff, and drive workflow improvements across internal and external stakeholders.

The role focuses on strategic goal setting, performance measurement, and resolving escalated issues, with travel up to 20% as needed to optimize field operations.