Field Services Manager - Team Lead & Operations

CSC ServiceWorks; Washington; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Work Life Balance

75% Employer Contribution to Medical,…

Health Savings Account with Employer –

Year-round Work & Paid Training

Company Paid Life, Short-term, andLong

401k with generous Company Match

Paid Time Off (PTO) & Holiday Pay

Flexible Spending & Health Savings A

Employee Discounts: Travel, Theme Park

Education Reimbursement Program

Paid employee Referral program

Job summary

CSC ServiceWorks is seeking a Manager, Field Services to lead daily activities of the Field Service Technicians and Collectors across the United States. This role ensures effective routing, performance reporting, and adherence to safety and policies while maintaining high-value client relationships.

You will recruit, train, and manage a team, drive SLAs, and monitor budgets, with a focus on operational excellence and customer satisfaction in a fast-paced service environment.

Qualifications

• Pass pre-employment screening
• Valid Driver's license
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Associate's Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.
• Experience leading a team minimum of 10 or more in service industry with fleet

Responsibilities

• Monitor weekly and daily collection routes to ensure adequate coverage
• Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
• Review, analyze, and create reports to monitor performance
• Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
• Perform ad‑hoc collections work in the field (as needed basis)
• Strengthen and maintain client relationships using multiple channels including in person, email, phone
• Represent the CSC brand by regularly visiting property managers to understand and solve their needs
• Provide customer service support, respond to inquiries, complaints, and requests as appropriate
• Monitor low net locations to assist in efforts to improve revenue
• Manages and secures company assets including parts, inventory, vehicles, and machines at locations
• Oversee fleet maintenance to ensure ready supply of vehicles available for service
• Monitor vandalized locations and high‑volume service call locations and work to improve performance
• Submit all billable service work and warranty/guarantees for parts on a timely basis
• Prepare billing to customers for parts as applicable
• Reconcile invoices for parts
• Uses and understands systems, tools, and applications to manage work effectively
• Comfortable learning new technologies to drive efficiencies and accountability
• Recruit, hire, and onboard new team members while managing a team
• Delegate duties and assign/schedule work to meet deadlines
• Achieve annual financial objectives and monitors department level budgets
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance to meet daily / weekly / monthly SLAs
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team
• Train associates and onboard new hires
• Other duties assigned

Skills

Team leadership

Communication skills

Customer service

Problem solving

Fleet management

De‑escalation

Analytical reading

Education

High School Diploma or equivalent

Associate's Degree preferred

Job description

CSC ServiceWorks is seeking a Manager, Field Services to lead daily activities of the Field Service Technicians and Collectors across the United States. This role ensures effective routing, performance reporting, and adherence to safety and policies while maintaining high-value client relationships.

You will recruit, train, and manage a team, drive SLAs, and monitor budgets, with a focus on operational excellence and customer satisfaction in a fast-paced service environment.